Shipping & Returns

SHIPPING POLICY

Currently, we use USPS for all of our shipping and in most cases things are shipped First Class or Priority.  We want to get the products to you in a timely, safe and cost effective manner.  

Orders are generally processed the next business day, but we ask that you allow us two because we are a small family business and sometimes things get crazy around here!  If an item will require more time, I will contact you as soon as possible and let you know.

We make every effort to package products securely so that they arrive in perfect condition.  Make sure to check your package well, because we always include a soap sample!

Return & Exchange Policy

We  want you to be more than happy with your product..we want you to be so delighted that you will tell everyone about us!!  
However, if you are not happy, we would like to make it right with an exchange of another product.  Please return the product at your expense and we will be happy to exchange!  If you prefer to just exchanged, we are happy to do that too as long as packaging has not been opened and not used. 

 

---------Terms--------

 

You must contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

I don't accept cancellations

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Madd House Hill

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